Texnov has placed the customer at the center of its strategy
Texnov has placed the customer at the center of its strategy, and since then the level of satisfaction has been constantly increasing.
“The customer first” is the leitmotif claimed by Texnov.
Indeed, to put the customer at the center of concerns, the company has adopted an optimized customer culture, based on personalized visits, continuous training, presence at sector fairs and support for professional and consumer projects. . General management promoted this corporate culture, then explained and passed it on to all its employees.
Training sessions with retailers are ongoing, which ensures a good understanding of the products and their applications.
A new training session dedicated to construction contractors took place this week, and it was the second in a row.
During this new event, we presented our TexNov, TexPro and Pave-Tex product lines to a cohort of construction professionals.
During this session, theoretical information and practical workshops, which demonstrated the capabilities of the products and the characteristics of the house envelope systems on different substrates, textures and colors.
Among the products, participants had the opportunity to learn about the subject of acrylic coatings to prepare, repair, protect and embellish new buildings or renovations, adapted to each budget, each project and each lifestyle.
The third and final training session in this series will take place on April 6 at our facilities in Laval ; please visit the link for details (training for professionals).
Texnov has placed the customer at the center of its strategy, allowing us to invest in training sessions, participation in sector trade fairs, and to offer unparalleled customer service.
Here are some details of the topics covered:
The base coating and the finishing coating constitute the two main sofas. During the session, participants noticed the high quality of Texnov’s customer service!
More called base layer, this layer is a mixture of acrylic polymer and Portland cement , a fiberglass mesh is incorporated into this layer, this makes it a very resistant layer to shocks and which does not crack. When dry, it has a grayish color.
More called finish, composed of polymers, it contains the color. Once the second coat dries, this durable coating will retain its appearance for many years.
TexNov / TexPro acrylic coating is versatile
The acrylic filler can be applied to several substrates, depending on its use. The surfaces can be indoors or outdoors; in conclusion, the versatility of this product gives it growing importance for both the professional and private audiences.
Over the years, TexNov has developed a full range of products; this makes it possible to adapt to any construction project, since the solutions offered serve at the same time architectural, supported and aesthetic needs; all to offer a full range of textures and colors.
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Did you know that :
Architectural renders were developed in Europe after World War II and were initially used to present masonry walls. This system was introduced to North America in the 1960s and became more popular in the mid-1970s due to the oil embargo and the surge in interest in energy-efficient insulation systems. .
It must be said that in North America, this material was initially used on commercial buildings; the market trend towards less expensive solutions has also accelerated use in homes.
Place the customer at the center of all decisions
From the beginning, Texnov has set up a whole human team at the service of customers; for this, the company has set up an extensive communication strategy, focused on training and customer service. It’s called good customer service.
Texnov has placed the customer at the center of its strategy, which reflects corporate values.
TexNov’s strategy was designed on a human scale; fully dedicated representatives demonstrate the company’s commitment to its customers.
The Customer Service/Sales team consists of:
- On the one hand, Mr. Gilles Roy, who ensures that our network of retailers is trained and updated on the products and their application.
- On the other hand, Mr. David Kirouac ensures distribution, project follow-up and development on the territory of Montreal and North Shore .
- Mr. Michel Inkel, organizer of our recent participation in the National Home Show, also a trainer for the construction contractor community.
- Our colleague, Mr. Ralph Younes ensures our presence in Ontario; he specializes in updating construction standards, as well as taking care of the client network in Ontario.
Please visit www.texnov.com to learn more.
Thank you for reading this article: Texnov has placed the customer at the center of its strategy.
Disclaimer: We wrote this article in order to inform and maintain the connection with our customer community. The company takes no responsibility for any work done without professional supervision. Your best ally is your general contractor.